Customer Experience Specialist (BO)– German

About Us

We are gevekom – a premier dialogue boutique for modern customer service, and we don't just talk about a great workplace culture; we prove it. For nearly 20 years, we have stood for empathy, quality, and a family-first mindset. In Europe, we are recognized as an industry leader, having been named "Best Call Center" multiple times and consistently certified as a Great Place to Work®.

With over 2,500 colleagues worldwide, we support well-known global brands by delivering excellence every day. Now, we are bringing these exact same world-class European standards to our rapidly expanding team in Tunis. When you join gevekom, you aren't just getting a job—you are joining an award-winning international family that values your well-being and professional growth above all else.

Do you speak fluent German, love interacting with people, and want to build a stable career with an employer that sets the gold standard for workplace culture? Come be a part of our success story in Tunis!

Your Responsibilities

As the first point of contact for a well-known German market leader in the Teleshopping, Lifestyle, and E-Commerce sectors, you will be the voice of the brand:

• Answer customer inquiries regarding orders, deliveries, products, payments, and returns.

• Provide professional support to customers via email and live chat.

• Handle complaints with empathy and efficiency to find the best possible solutions.

• Accurately document customer interactions in our modern CRM systems.

• Ensure high customer satisfaction and top-tier service quality with your friendly approach.

What You Bring to the Team

• Language Skills: Excellent command of the German language, both spoken and written (B2/C1 level minimum).

• Communication: Great interpersonal skills with a patient, friendly, and solution-oriented mindset.

• Tech-Savvy: Comfortable navigating PCs and digital systems.

• Soft Skills: Reliability, team spirit, and the desire to work in an international, dynamic environment.

• Previous experience in a call center or customer service role is a plus, but not mandatory – fresh graduates and career changers are welcome!

What You Can Look Forward to at gevekom Tunis (Your Benefits)

We know that top performance deserves top-tier working conditions. That is why we offer a highly competitive package tailored to our local team:

• Attractive Compensation: A fair base salary combined with motivating, uncapped performance bonuses.

• Social Security & Stability: Legal contract (CDI/CDD), full CNSS registration, eligibility for SIVP or Karama programs, and Private Health Insurance (Assurance Groupe).

• Perks & Allowances: Meal vouchers (Tickets Resto) and a transportation allowance or company shuttle service (depending on your shift).

• Flexibility & Comfort: A modern workspace equipped with the latest technology, plus the option for hybrid work / working from home after your onboarding and training period.

• Work-Life Balance: Fair shift planning, additional paid time off, and absolute respect for your personal time.

• Career Growth: Fully paid professional training, continuous coaching, and real internal promotion opportunities as our Tunis site grows.

• Team Spirit: A welcoming, family-like team atmosphere with flat hierarchies, alongside regular team buildings and company events.

Inclusion & Equal Opportunity

At gevekom, people come first. We foster an open corporate culture and welcome applications from all individuals—regardless of gender, age, origin, religion, or sexual orientation. Applications from individuals with disabilities are highly encouraged and will be given preference in case of equal qualifications.

Ready for your next career move in Tunis?

Take the next step! Click on "Apply Now" or send your CV directly to [Your Email Address / Application Link].

We look forward to meeting you!