Client Onboarding Officer

Bank ABC Tunisia, is reinforcing its Client Onboarding unit with the recruitment of a Client Onboarding Officer.

Principal Responsibilities, Accountabilities and Deliverables of Role: 

1-Monitor and manage account opening requests through the ABC Clic Portal Administration platform.

2-Ensure timely and accurate processing of daily account opening requests for all individual customers while maintaining adequate operational controls.

3-Verify the quality, accuracy, and completeness of customer data before and after migration to Ambit.

4-Ensure onboarding processes comply with Central Bank of Tunisia (CBT) regulations and ABC internal policies, including the proper review and processing of KYC through SIRON.

5-Review and validate customer due diligence and onboarding records to ensure regulatory compliance and data integrity.

6-Verify the proper electronic archiving of all digital account-opening documentation and related customer records.

7-Identify and escalate exceptions, discrepancies, and compliance issues to the appropriate stakeholders.

8-Support continuous improvement initiatives to enhance efficiency, control environment, and customer experience within the digital onboarding process.

9-Maintain accurate records and management information related to onboarding activities and account-opening performance indicators.

10-Review of accounts opened at the level of branches & ensure that all the required documentation are complete; all mandatory data are filled and complying with CBT & internal guidelines

11-Ensure timely processing of all received files\requests with a high level of accuracy and controls within the agreed-on TAT as per client on boarding check list.

12-Handle opening accounts the system after ensuring that all the documents and approvals are in place.

13-Handle customers’ requests: A-signature change B-customer requests update C-suppress print

14-Monitoring of restraints related to discrepancy, not received file, internal account and under information accounts.

15-Ensure scanning of customers’ signatures of the system for all newly opened accounts.

16-Ensure proper & adequate Hand-off process for archiving of client's file.

17-Activate dormant accounts in accordance with due diligence practices.

18-Perform KYC reviews.

- Education:

University degree.

- Personal Attributes:

·  Ability to work under pressure.

·  Mastery of the local Tunisian law & CBT regulation

·  Professional behaviour

·  Rigor

·  Spirit of teamwork, integrity & communication

·  Respect of procedures, local regulation & audit recommendations

·  Provide a high-quality customer service through automation, prompt reply to queries and others.

·  Ensure the respect of deadlines & cut-off time.