IT Infrastructure & Compliance Specialist (m/w/d)

Are you experienced in IT infrastructure, networking, and technical installations? Are you also familiar with regulatory requirements, approval processes, and the specific characteristics of the Tunisian market? Then you could be the perfect fit for our team.

For our office in Tunis, we are looking for an IT Infrastructure & Compliance Specialist to support the development, operation, and continuous improvement of our technical infrastructure. In this role, you will also ensure compliance with local regulations, government requirements, and industry standards.

Who We Are

We are gevekom – a customer service company specializing in modern customer experience solutions. For almost 20 years, we have stood for empathy, quality, and a strong team spirit.

With more than 2,500 colleagues across several countries, we support well-known international companies in delivering outstanding customer service every day. Our team in Tunis continues to grow, and we're looking for talented people to grow with us.

What We Offer

• A modern workplace at our office in Tunis
• A friendly working environment with up-to-date technology
• An international environment with exciting projects
• Responsibility for building and operating our local IT infrastructure
• Close collaboration with internal departments and external partners
• Professional development through training and knowledge sharing
• Genuine career opportunities within the company
• A supportive team with a strong sense of collaboration
• Regular team events and employee activities

Inclusion & Equal Opportunity

At gevekom, people come first. We foster an open and inclusive workplace and welcome applications from everyone, regardless of gender, age, nationality, ethnicity, religion, sexual orientation, gender identity, or disability.

Applications from people with disabilities are expressly encouraged and will receive preferential consideration where candidates are equally qualified.

Ready for Your New Opportunity in Tunis?

We look forward to receiving your application.

See you soon!

Please note : Fluent English is required (spoken and written/ C1). German language skills are considered a strong advantage but are not required.

Your Responsibilities

• Infrastructure Support: You support the setup, commissioning, and operation of our IT infrastructure at the Tunis location.

• Hardware Installation: You assemble, install, and cable network components, gateways, access points, and other IT hardware.

• Quality & Documentation: You ensure that our technical equipment functions reliably and is cleanly documented.

• Local Procurement: You accompany the procurement of IT hardware on-site in Tunisia and support the local sourcing of suitable components and service providers.

• Logistics & Customs: You take local requirements into account, particularly regarding customs, availability, and procurement routes.

• Regulatory Approvals: You assist with approval and registration processes relating to VPN, encryption, and telecommunications, especially in connection with CERT.

• Data Protection: You comply with data protection and cross-border data traffic requirements in accordance with the specifications of the Tunisian data protection authority (INPDP).

• Cybersecurity Compliance: You work with an eye on national cybersecurity guidelines and potential audit obligations of the competent Tunisian authorities, particularly ANCS/ANSI.

• Stakeholder Management: You independently handle coordination with local institutions, authorities, and service providers.

• Process Tracking: You carefully document technical and regulatory processes and ensure transparent tracking.

What You Bring to the Role

• Experience in the field of IT infrastructure, network technology, or technical IT operations.

• Hands-on experience with the installation, assembly, cabling, and commissioning of network components, gateways, and access points.

• An understanding of local IT and telecommunications requirements in Tunisia.

• Proven experience with regulatory approval procedures, ideally in connection with VPN, encryption, or telecommunications.

• Knowledge in the areas of data protection, data export, and cross-border data traffic is an advantage.

• Familiarity with cybersecurity requirements, national guidelines, and potential audit processes.

• Experience in the local procurement of IT hardware in Tunisia.

• A structured, reliable, and solution-oriented way of working.

• The ability to manage bureaucratic processes independently, patiently, and bindingly.

• Team spirit, a sense of responsibility, and a desire to work in an international environment.

• Please note : Fluent English is required (spoken and written/ C1). German language skills are considered a strong advantage but are not required.