IT Support Technician (Alternance) | Technicien Support IT (Alternance)

Consord Tunis, Tunis, Tunisie

Description du poste

FR: Concord is hiring an IT Support Technician (Alternance) for a placement at Concentrix. You will handle user support requests, ticketing, and first-level troubleshooting in a fast-paced environment.
EN: Concord is hiring an IT Support Technician (Work-Study) at Concentrix. You’ll manage tickets, support users, and perform first-line troubleshooting with structured escalation.

Key Responsibilities (bulleted):

FR: Prendre en charge les tickets (incidents/demandes) et assurer le suivi jusqu’à clôture
FR: Diagnostiquer les problèmes L1 (accès, logiciel, réseau basique) et escalader si nécessaire
FR: Documenter les actions (résolution, étapes, notes ticket, procédures)
EN: Handle incidents/requests via ticketing tools and follow through to closure
EN: Perform L1 troubleshooting and escalate with clear reproduction steps
EN: Maintain clean ticket notes and basic documentation

Job Requirements (bulleted):

Must hold a Baccalaureate (High School Diploma) (Bachelor’s track eligibility)
Strong French + English communication (spoken & written)
Basic knowledge of Windows / Office tools / user support reflexes
Discipline in ticketing, professionalism, reliability, and service mindset

04/11/2026

Informations complémentaires

Entreprise

Consord

Localisation

Tunis, Tunis, Tunisie

Type de contrat

CDI, CDD, Temps plein

Salaire

Non communiqué

Postes vacants

20 postes ouverts

Expérience

Débutant

Niveau d'études

Etudiant

Langues

Français, Anglais